
一 | “互助员上门服务万一出了意外怎么办?”“低偿收费后,责任怎么算?”……近日,西湖区文新街道与人保财险西湖支公司正式签署“邻里互助”保险服务协议,困扰邻里互助员和社区许久的“心病”有了制度性“解药”,标志着文新街道在探索可持续低偿邻里互助养老模式上,迈出了关键一步。双重顾虑 挡住了邻里善意的脚步文新街道的低偿邻里互助探索,起步于今年5月。 HONG KONG -- The governor of California opened a week-long trip to China on Monday with an assurance that his state will always be a partner on climate issues no matter how the U.S. presidential election turns out next year.Democrat Gavin Newsom's visit comes as U.S.-Chinese relations witnessed a sharp deterioration in recent years due to trade disputes, U.S. support for self-governing Taiwan and human rights concerns, among other contentious issues.Attempting to reinforce his state's role as a global leader on climate change, Newsom began his visit with a climate-themed discussion at the University of Hong Kong. He told the audience they “can rely on California,” while addressing claims that the United States is not a reliable ally.“I want you to know, regardless of what happens nationally, sub-nationally, you have a partner in the state of California,” he said. Climate remains one area where collaboration is seen as possible and necessary. Both countries appear to have fully re-engaged in the run-up to the next U.N. climate change conference, which opens Nov. 30 in Dubai.Newsom said China and the U.S. have long-standing partnerships on the issue of climate change that he wanted to build upon. Li Yongsheng, deputy commissioner of the Chinese foreign ministry in Hong Kong, said at the opening of the event that China-US relations “have shown positive signs of rebounding," and that he believed Newsom's visit will be productive.Other attendees included Gregory May, U.S. consul general in Hong Kong, Eden Woon, the president of the American Chamber of Commerce in Hong Kong, and Elsie Leung, Hong Kong former secretary for justice. But Newsome's trip to China has drawn concerns from some 60 advocacy groups and non-governmental organizations. They expressed their disappointment in a joint statement Friday characterizing the governor’s trip as a move to “explicitly turn away from engaging on critical human rights issues.”Asked if the only way to make progress on climate matters with China is not to mention human rights issues, Newsom denied the tradeoff, saying, “we can do many things at once.” After his Hong Kong trip, he will head to Beijing, Shanghai and the provinces of Guangdong and Jiangsu. He will visit the first Chinese city to deploy an all-electric bus fleet, tour an offshore wind facility and see Tesla’s Shanghai Gigafactory. He will sign agreements with leaders of various Chinese provinces to set mutual commitments on a host of climate goals.Newsom’s agenda also includes conversations on “strengthening cultural ties and combating xenophobia,” and promoting economic development and tourism.Governors of California, which has an economy larger than most countries, have a long history of climate collaboration with China. Democrat Jerry Brown and Republican Arnold Schwarzenegger also traveled there to swap knowledge on reducing air pollution and emissions, and since leaving office, Brown has launched the California-China Climate Institute at the University of California, Berkeley.。彼时,德加社区率先试水“物业牵头、双轨定价”模式。

二 | 送餐5元一次、洗衣晾晒10元一次……明码标价让邻里间的帮忙从“人情债”变成了“明白账”,低偿邻里互助模式很快在街道15个社区全面铺开。短短三个月,文新街道已挖掘邻里互助员320名,累计完成互助服务近千次。这本惠及老人的“明白账”让求助不再碍于面子,然而新的堵点却冒了出来。“陪诊时老人摔了跤,责任算谁的?”“上门帮忙碰坏了东西,要不要赔?”……在低偿邻里互助推进过程中,这样的疑问反复出现。为了厘清服务中的权责问题,文新街道想到了一个破题抓手——引入专业保险机构力量。文新街道主要负责人主动找到人保财险西湖支公司,提出为低偿邻里互助配套专属保险的需求。在详细了解低偿邻里互助的模式和运行情况后,人保财险西湖支公司总经理助理苏畅归纳出其中的双重顾虑:志愿者不敢参与,怕担责;老人和家属怕出事,担心没兜底。“说到底,就是缺一套能兜底的风险方案。”苏畅说,没有这道防线,再多的热心也会被“万一”两个字挡在门外,这正是低偿邻里互助深化过程中绕不开的一道坎。一份保单 补上创新背后的保障空白有了专业保险机构的助力,文新街道以“居民自发自治、街道统筹托底”为核心原则,专门划拨民生专项资金,为全街道在册互助员和老年服务对象统一投保。

三 | 这份定制保单的保障对象覆盖服务的“两端”,同时纳入提供帮助的互助员和接受服务的老年人,保障范围覆盖了人身意外伤害、财产损毁、第三方责任等邻里互助场景中的高频风险。“传统保险对责任不清的纠纷通常不承保或理赔很难,我们这次专门嵌入了社会矛盾纠纷条款,对基层治理中责任难以认定的情况进行兜底,这也是人保财险在杭州推出的第一份针对低偿邻里互助场景制定的专属保单。”苏畅表示,作为国企,人保财险西湖支公司愿意与街道共同参与养老服务创新场景的探索,是出于参与基层治理的社会责任感,也是对国家金融监督管理总局浙江监管局发布的《“保险+社区”居家养老服务共建计划(2025-2027年)》的一次实践落地。根据文新街道与人保财险西湖支公司的共建计划,人保财险的专业力量将纳入社区助老梯队,配合完善重点老人台账;依托社区居家养老服务中心,常态化开展反诈宣传、金融安全科普和普惠保险咨询;同时为社区开通理赔绿色通道,提供上门协赔、快速理赔等一站式服务。有了兜底,互助员的底气明显足了。“以前上门难免有顾虑,现在有保险托着,敢放开手脚帮老邻居了。”德加社区互助员裴浙江在签约现场说。“低偿邻里互助不是政府大包大揽,而是搭一个让善意可持续运转的平台。”文新街道相关负责人表示,从“人情债”到“明白账”,再到如今的“放心帮”,街道将持续在探索过程中及时发现问题、精准破题,继续做好“统筹者、孵化者、赋能者”的角色,让邻里互助网在现代社区中重新生长出熟人社会的温度。
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